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Published on May 12, 2025



Lucky Mobile | Activate My Phone | My Account

To activate your Lucky Mobile SIM card, Go to the activation page: https://www.luckymobile.ca/activate. Enter your SIM card number (found on the SIM card or its packaging).

Option 1: Activate Online

  1. Go to the activation page: https://www.luckymobile.ca/activate

  2. Enter your SIM card number (found on the SIM card or its packaging).

  3. Choose a plan and provide the required personal info.

  4. Insert your SIM card into your phone.

  5. Restart your phone once the activation is complete.

Option 2: Call to Activate

  • Dial 1-833-88-LUCKY (1-833-885-8259) from another phone and follow the instructions.



Option 3: Activate In-Store

  • Visit a Lucky Mobile retailer with your SIM card and ID. They can activate it for you on-site.

Activate your Lucky Mobile SIM Card

What you’ll need before you start

  • A Lucky Mobile physical SIM Card or eSIM compatible device.
  • A phone that is compatible with our network. Most phones are.
  • Account information from your current Canadian mobile provider if you are switching to Lucky Mobile and want to keep your Canadian phone number.
  • A Top-Up Card or credit card to make your initial payment.
  • Credit card or bank account information if you wish to sign up for Automatic or Express Top-Up.



Where can I see my account balance?

There are three ways to check your account balance:

  1. Access the Lucky Mobile My Account app.
  2. Log in to My Account
  3. Dial *LUCKY (*58259) on your phone.

What is a Service Pass?

Service Passes are a one-time, easy and convenient way to control how much you spend when you want to call, text or use data beyond what you subscribe to in your monthly plan. If you try to call, text or use data and your activity is not included in your plan or Add-Ons, we will send you a text message with a link explaining your Service Pass options.

You can buy a Service Pass for calling (Canada-wide or international), texting, and 3G data usage.

Service passes are either $3 or $5, and they expire after 30 days.

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